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General

 
 

+ When will I receive my order?

Most orders will ship in 3-5 business days. All made jewelry is custom made to your preferences when you place the order and therefore typically ship in 5-7 business days. All orders ship via USPS and can take anywhere from 1-8 days to arrive.

+ Can I track my order?

Yes! All orders come with tracking. You will receive an email once your order has been fulfilled with your tracking number in it.

+ What is your return/exchange policy?

If you are not satisfied with your order, you may return it for store credit or exchange the item(s) within 14 days of your ship date. To receive your Return Authorization Form before sending your item(s) back, email us.

 
 

made

 
 

+ Why doesn't my piece of jewelry look exactly like the ones pictured?

Due to the very awesome fact that we mine every piece of quartz directly out of the mountain means that no two items will ever be the same (though we work really hard to match up those earrings!). We have done our best to give you as many options as possible to specify the type of stone you'd like, but all stones pictured are examples only.

+ Can I request a picture of the exact stone you will be using in my piece of jewelry?

Unfortunately, we cannot accomodate this. We provide several options along with examples of each to give you as clear a picture as possible to the characteristics of the quartz. Our customers think the most fun part is opening their package to discover for the first time how their unique piece of jewelry turned out! It's like Christmas morning!

+ Do you wholesale?

Yes! If you are interested in carrying made, please fill out our Wholesale Form. If you have a shop that you think would be a great fit for made, please shoot us an email and let us know so that we can reach out to them!

 
 

made & co.

 
 

+ How do I find out the mission for each of the makers?

Please visit our brands page to learn about each unique mission and how each company is making an impact.

+ I'm a maker on a mission! How can I have my products carried at Made&Co?

We LOVE connecting and chatting with like-minded movers and shakers! Please send us an email with the Subject Line: "Artist Submission" and introduce yourself! We also love pictures so please be sure to include a couple of your product(s) as well as a link to where you sell your wares, if you have one.